SHIPPING + RETURNS
Please note our NJ Office will closed from Friday 20th December 2019 and won’t reopen till Monday 13th January 2020. Orders placed between this period will not be dispatched until we reopen. From all of us here at Nathan + Jac we wish you all a happy and safe Christmas and New Year. We are looking forward to another amazing year ahead in 2020.
We ship Australia wide for a flat rate of $20 per order, or FREE if you spend over $300.
These rates exclude the heavy stuff or what we call “Specialty Items”– they are identified on our site when you see “this is a specialty item” in the product description. For a freight estimate on Specialty Items, please email us at email@example.com for a quote to ship to your area.
We aim to dispatch your goods within 3 to 5 business days of receiving your order, however some items like our cushions are made to order and may take a little longer. Please email us at firstname.lastname@example.org with any lead time queries.
Australian Metro Cities – approx. 2 – 5 business days
Australian Regional areas – approx. 5 – 14 business days
For all New Zealand residents purchasing on our website shipping will be charged after the sale. Free shipping is not available. For a quote on shipping please email us at email@example.com
We offer international shipping on most items to most countries around the world – send us an email at firstname.lastname@example.org for more information.
If any goods arrive damaged, please notify us in writing within 48 hours of receipt. Please provide us with images of the damaged item and we will arrange to have the damaged item returned to us either by arranging collection of the item or by payment on arrival postage. Once the item is received your replacement item will be shipped again as soon as reasonably possible. Should a replacement not be available, you will be entitled to an exchange, or refund to the value of the item.
Returns and Exchange Policy
If you receive an item that you are not completely happy with, simply contact us within 7 days of receiving your purchase. It must be returned back to us within 10 days of receiving.
Refunds or exchanges are NOT accepted on SALE items or SPECIALTY/CUSTOM-MADE items.
If you wish to return or exchange part or all of your order for any reason, just send us an email to email@example.com and let us know your name, invoice number, item to be returned and whether you would like an exchange or refund.
We will issue you with a return authorisation and you can send your items back to us. Be careful though, as the item must be returned in original packaging and it must be received un-damaged and in original condition.
Once we have received your package and inspected the items we will issue you a full refund excluding the shipping charge or provide you with your requested exchange (stock availability pending). Please allow 5 to 7 days to receive the refund.
We allow one change of mind exchange or return per transaction.
These terms are subject to the provisions contained in the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)(“Act”) and do not intend to in any way limit, exclude or derogate from any rights you may have under the Act.
Issues with Shipping
Any delays or issues with shipping should be reported to Nathan and Jac as soon as the issue is identified. This includes late delivery, split delivery and non delivery. Delays in notifying us may result in your items becoming unrecoverable.
Note: once you have received a shipping notification from Nathan and Jac please allow 3 to 10 days for delivery depending on your location from Melbourne