SHIPPING + RETURNS
Please note our Nathan + Jac office is located in Melbourne and is sometimes effected by lockdown and restrictions that are put in place. Orders may be delayed and we deeply apologies for this.
We ship Australia wide for a flat rate of $20 per order, or FREE if you spend over $120.
These rates exclude the heavy stuff or what we call “Specialty Items”– they are identified on our site when you see “this is a specialty item” in the product description. For a freight estimate on Specialty Items, please email us at firstname.lastname@example.org for a quote to ship to your area.
We aim to dispatch your goods within 3 to 5 business days of receiving your order, however some items like our cushions are made to order and may take a little longer. Please email us at email@example.com with any lead time queries.
Australian Metro Cities – approx. 2 – 5 business days
Australian Regional areas – approx. 5 – 14 business days
For all New Zealand residents purchasing on our website shipping will be charged after the sale. Free shipping is not available. For a quote on shipping please email us at firstname.lastname@example.org
We offer international shipping on most items to most countries around the world – send us an email at email@example.com for more information.
If any goods arrive damaged, please notify us in writing within 48 hours of receiving it. Please provide us with images of the damaged item and we will arrange to have the damaged item returned to us either by arranging collection of the item or by payment on arrival postage. Once the item is received your replacement item will be shipped again as soon as reasonably possible. Should a replacement not be available, you will be entitled to an exchange, or refund to the value of the item.
Returns and Exchange Policy
All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.
All products purchased on sale are final and are not eligible for an exchange, refund or credit note.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account or credit note. Store credits are valid for 12 months from the date of issue.
Shipping costs of returning an item is the responsibility of the customer.
Due to the limited nature of our pieces, we cannot always facilitate exchanges. If you would like to return your item for another item, please lodge your request to firstname.lastname@example.org and we will do our best to assist you. If an exchange can not be made, you will be issued with a credit note or refund.
These terms are subject to the provisions contained in the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)(“Act”) and do not intend to in any way limit, exclude or derogate from any rights you may have under the Act.
Issues with Shipping
Any delays or issues with shipping should be reported to Nathan + Jac as soon as the issue is identified. This includes late delivery, split delivery and non delivery. Delays in notifying us may result in your items becoming unrecoverable.
Note: once you have received a shipping notification from Nathan + Jac please allow 3 to 10 days for delivery depending on your location from Melbourne.